Effective Date: 19/10/2024

Welcome to Ember & Kindle! By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Acceptance of Terms
By using our website and services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our services.

2. Eligibility
To use our services and purchase products, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you confirm that you meet these requirements.

3. Product Descriptions and Availability
We make every effort to display accurate information about our products, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content are error-free, complete, or current. We reserve the right to correct any inaccuracies or omissions and to modify or update information without prior notice.

4. Orders and Payment
- Order Acceptance: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in pricing or product information, or suspected fraudulent activity.
- Pricing and Payment: Prices for our products are listed in GBP and are subject to change without notice. Payment must be made at the time of purchase using the payment methods available on our website. You agree to provide accurate and complete payment information, and by submitting payment details, you authorise Ember & Kindle to charge the applicable amount for your order.

5. Shipping and Delivery
We will make reasonable efforts to ensure timely delivery of your order. Delivery times are estimates and may vary due to factors beyond our control, such as shipping carrier delays. You are responsible for providing accurate delivery information. Ember & Kindle will not be held liable for delays or issues caused by incorrect or incomplete addresses.

6. Returns and Refunds
- Returns: If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to our Return Policy. Items must be unused and in their original packaging.
- Refunds: Refunds will be processed once the returned item has been inspected and approved. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

7. Intellectual Property
All content on our website, including text, images, graphics, logos, and product descriptions, is the intellectual property of Ember & Kindle and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from Ember & Kindle.

8. User Accounts
To access certain features or place orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorised use of your account, you must notify us immediately.

9. Limitation of Liability
To the fullest extent permitted by law, Ember & Kindle shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services, including but not limited to loss of revenue, data, or goodwill.

10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the UK laws. Any disputes arising from these terms or your use of our services will be resolved exclusively in the courts of Great Britain.

11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website with the updated effective date. By continuing to use our services after changes have been made, you agree to the revised terms.

12. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
- Email: support@emberkindle.co.uk
- Address: 62, Arnold Road, Basford, Nottingham, NG6 0DZ