Effective Date: 19/10/2024

At Ember & Kindle, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how it is used, shared, and how you can manage your personal data. By using our website, services, or purchasing products, you agree to the practices described below.

1. Information We Collect
- Personal Information: When you create an account, place an order, or interact with Ember & Kindle, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment details.
- Transaction Information: We collect details related to your purchases, subscriptions, order history, and delivery preferences.
- Usage Data: We gather information about how you interact with our website, including your IP address, browser type, device identifiers, browsing actions, and patterns.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, understand site usage, and offer personalized content.

2. How We Use Your Information
- To fulfill orders, process payments, and provide customer service.
- To send updates, offers, and marketing communications related to Ember & Kindle, subject to your preferences.
- To improve our website, products, and services, and for internal analytics.
- To detect and prevent fraud, abuse, and illegal activities.
- To comply with legal requirements and protect our rights.

3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers and partners, including:
- Payment processors to complete transactions.
- Shipping carriers to deliver products.
- Marketing and analytics partners to improve and promote our services.
- Legal authorities when required to comply with applicable laws or respond to legal requests.

4. Your Data Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request the limitation of data processing or object to certain processing activities.
- Transfer your data to another service provider.

To exercise these rights, please contact us at support@emberkindle.co.uk

5. Data Security
We take the protection of your information seriously. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, or alteration.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Cookies and Tracking
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: support@emberkindle.co.uk
- Address: 62 Arnold Road, Basford, NG6 0DZ